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Компьютерный форум OSzone.net » Серверные продукты Microsoft » Microsoft Windows NT/2000/2003 » Экран смерти server 2003 SP2. Проблема с ntoskrnl.exe. |
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Экран смерти server 2003 SP2. Проблема с ntoskrnl.exe.
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Всем добрый день. Помогите разобраться с следующей проблемой.
Периодически раз в сутки машина падает в синий экран. Проанализировал дамп при помощи WinDbg. Вот результат: *** WARNING: Unable to verify timestamp for hal.dll ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9C, {0, 8089c7a0, b2000000, 1040080f} Probably caused by : ntoskrnl.exe ( nt!KeI386AllocateGdtSelectors+2f ) Followup: MachineOwner --------- kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* MACHINE_CHECK_EXCEPTION (9c) A fatal Machine Check Exception has occurred. KeBugCheckEx parameters; x86 Processors If the processor has ONLY MCE feature available (For example Intel Pentium), the parameters are: 1 - Low 32 bits of P5_MC_TYPE MSR 2 - Address of MCA_EXCEPTION structure 3 - High 32 bits of P5_MC_ADDR MSR 4 - Low 32 bits of P5_MC_ADDR MSR If the processor also has MCA feature available (For example Intel Pentium Pro), the parameters are: 1 - Bank number 2 - Address of MCA_EXCEPTION structure 3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error 4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error IA64 Processors 1 - Bugcheck Type 1 - MCA_ASSERT 2 - MCA_GET_STATEINFO SAL returned an error for SAL_GET_STATEINFO while processing MCA. 3 - MCA_CLEAR_STATEINFO SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA. 4 - MCA_FATAL FW reported a fatal MCA. 5 - MCA_NONFATAL SAL reported a recoverable MCA and we don't support currently support recovery or SAL generated an MCA and then couldn't produce an error record. 0xB - INIT_ASSERT 0xC - INIT_GET_STATEINFO SAL returned an error for SAL_GET_STATEINFO while processing INIT event. 0xD - INIT_CLEAR_STATEINFO SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event. 0xE - INIT_FATAL Not used. 2 - Address of log 3 - Size of log 4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO AMD64 Processors 1 - Bank number 2 - Address of MCA_EXCEPTION structure 3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error 4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error Arguments: Arg1: 00000000 Arg2: 8089c7a0 Arg3: b2000000 Arg4: 1040080f Debugging Details: ------------------ NOTE: This is a hardware error. This error was reported by the CPU via Interrupt 18. This analysis will provide more information about the specific error. Please contact the manufacturer for additional information about this error and troubleshooting assistance. This error is documented in the following publication: - IA-32 Intel(r) Architecture Software Developer's Manual Volume 3: System Programming Guide Bit Mask: MA Model Specific MCA O ID Other Information Error Code Error Code VV SDP ___________|____________ _______|_______ _______|______ AEUECRC| | | | LRCNVVC| | | | ^^^^^^^| | | | 6 5 4 3 2 1 3210987654321098765432109876543210987654321098765432109876543210 ---------------------------------------------------------------- 1011001000000000000000000000000000010000010000000000100000001111 VAL - MCi_STATUS register is valid Indicates that the information contained within the IA32_MCi_STATUS register is valid. When this flag is set, the processor follows the rules given for the OVER flag in the IA32_MCi_STATUS register when overwriting previously valid entries. The processor sets the VAL flag and software is responsible for clearing it. UC - Error Uncorrected Indicates that the processor did not or was not able to correct the error condition. When clear, this flag indicates that the processor was able to correct the error condition. EN - Error Enabled Indicates that the error was enabled by the associated EEj bit of the IA32_MCi_CTL register. PCC - Processor Context Corrupt Indicates that the state of the processor might have been corrupted by the error condition detected and that reliable restarting of the processor may not be possible. BUSCONNERR - Bus and Interconnect Error BUS{LL}_{PP}_{RRRR}_{II}_{T}_err These errors match the format 0000 1PPT RRRR IILL Concatenated Error Code: -------------------------- _VAL_UC_EN_PCC_BUSCONNERR_F This error code can be reported back to the manufacturer. They may be able to provide additional information based upon this error. All questions regarding STOP 0x9C should be directed to the hardware manufacturer. BUGCHECK_STR: 0x9C_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP PROCESS_NAME: Idle CURRENT_IRQL: 1c LAST_CONTROL_TRANSFER: from 80a7fd92 to 80877302 STACK_TEXT: 8089c770 80a7fd92 0000009c 00000000 8089c7a0 nt!KeI386AllocateGdtSelectors+0x2f 8089c770 00000000 0000009c 00000000 8089c7a0 hal!HalpApcInterrupt+0x4a WARNING: Frame IP not in any known module. Following frames may be wrong. 00000000 00000000 00000000 00000000 00000000 0x0 STACK_COMMAND: kb FOLLOWUP_IP: nt!KeI386AllocateGdtSelectors+2f 80877302 5d pop ebp SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!KeI386AllocateGdtSelectors+2f FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntoskrnl.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4cbda14d FAILURE_BUCKET_ID: 0x9C_GenuineIntel_nt!KeI386AllocateGdtSelectors+2f BUCKET_ID: 0x9C_GenuineIntel_nt!KeI386AllocateGdtSelectors+2f Followup: MachineOwner. Сбросил биос в настройки по умолчанию, проверил напряжения на блоке питания, память мемтестом, винчестера викторией, температурный режим, все в норме. Подскажите в какую сторону еще можно "копнуть" что бы решить данную проблему? Файлик дампа во вложении. Спасибо!!! |
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Отправлено: 15:24, 29-03-2012 |
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