Драйвер - Помехи при проигрывании аудио

Драйвер - Помехи при проигрывании аудио

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Всем привет. С самой покупки ноутбука мучает проблема - во время проигрывания аудио заметны "кликающие" звуки, как помехи, похожие на звук, когда бьёшь пальцем по включенному микрофону (надеюсь объяснил понятно).
LatencyMon выдаёт такой отчёт:

Отчёт LatencyMon

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CONCLUSION
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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:30:07 (h:mm:ss) on all processors.

____________________________________________________________________________________________________ _____
SYSTEM INFORMATION
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Computer name: DESKTOP-HFO6EJ5
OS version: Windows 10, 10.0, version 2009, build: 19045 (x64)
Hardware: Nitro AN515-45, Acer
BIOS: V1.11
CPU: AuthenticAMD AMD Ryzen 5 5600H with Radeon Graphics
Logical processors: 12
Processor groups: 1
Processor group size: 12
RAM: 15724 MB total

____________________________________________________________________________________________________ _____
CPU SPEED
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Reported CPU speed (WMI): 3301 MHz
Reported CPU speed (registry): 3294 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

____________________________________________________________________________________________________ _____
MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 64211,40
Average measured interrupt to process latency (µs): 13,369047

Highest measured interrupt to DPC latency (µs): 64203,50
Average measured interrupt to DPC latency (µs): 4,686540

____________________________________________________________________________________________________ _____
REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 387,113843
Driver with highest ISR routine execution time: Wdf01000.sys - Среда выполнения платформы драйвера режима ядра, Microsoft Corporation

Highest reported total ISR routine time (%): 0,000929
Driver with highest ISR total time: Wdf01000.sys - Среда выполнения платформы драйвера режима ядра, Microsoft Corporation

Total time spent in ISRs (%) 0,000984

ISR count (execution time <250 µs): 204189
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 1
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0

____________________________________________________________________________________________________ _____
REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 64189,237705
Driver with highest DPC routine execution time: tcpip.sys - Драйвер TCP/IP, Microsoft Corporation

Highest reported total DPC routine time (%): 0,029372
Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in DPCs (%) 0,113682

DPC count (execution time <250 µs): 1927520
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 2516
DPC count (execution time 1000-2000 µs): 141
DPC count (execution time 2000-4000 µs): 15
DPC count (execution time >=4000 µs): 157

____________________________________________________________________________________________________ _____
REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: avp.exe

Total number of hard pagefaults 32956
Hard pagefault count of hardest hit process: 11922
Number of processes hit: 155

____________________________________________________________________________________________________ _____
PER CPU DATA
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CPU 0 Interrupt cycle time (s): 55,566020
CPU 0 ISR highest execution time (µs): 387,113843
CPU 0 ISR total execution time (s): 0,203315
CPU 0 ISR count: 198216
CPU 0 DPC highest execution time (µs): 64189,237705
CPU 0 DPC total execution time (s): 19,138083
CPU 0 DPC count: 1680531
____________________________________________________________________________________________________ _____
CPU 1 Interrupt cycle time (s): 19,885303
CPU 1 ISR highest execution time (µs): 18,443534
CPU 1 ISR total execution time (s): 0,009535
CPU 1 ISR count: 5670
CPU 1 DPC highest execution time (µs): 673,825137
CPU 1 DPC total execution time (s): 0,293059
CPU 1 DPC count: 20265
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CPU 2 Interrupt cycle time (s): 21,635040
CPU 2 ISR highest execution time (µs): 15,979053
CPU 2 ISR total execution time (s): 0,000560
CPU 2 ISR count: 302
CPU 2 DPC highest execution time (µs): 56901,908015
CPU 2 DPC total execution time (s): 1,384944
CPU 2 DPC count: 42213
____________________________________________________________________________________________________ _____
CPU 3 Interrupt cycle time (s): 19,671903
CPU 3 ISR highest execution time (µs): 2,013661
CPU 3 ISR total execution time (s): 0,000003
CPU 3 ISR count: 2
CPU 3 DPC highest execution time (µs): 50291,328780
CPU 3 DPC total execution time (s): 0,230413
CPU 3 DPC count: 24525
____________________________________________________________________________________________________ _____
CPU 4 Interrupt cycle time (s): 9,636725
CPU 4 ISR highest execution time (µs): 0,0
CPU 4 ISR total execution time (s): 0,0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 56514,633880
CPU 4 DPC total execution time (s): 1,123722
CPU 4 DPC count: 45963
____________________________________________________________________________________________________ _____
CPU 5 Interrupt cycle time (s): 6,474371
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 44629,394353
CPU 5 DPC total execution time (s): 0,119153
CPU 5 DPC count: 12064
____________________________________________________________________________________________________ _____
CPU 6 Interrupt cycle time (s): 11,546096
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 62762,854281
CPU 6 DPC total execution time (s): 1,583290
CPU 6 DPC count: 30782
____________________________________________________________________________________________________ _____
CPU 7 Interrupt cycle time (s): 6,040111
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 53327,128415
CPU 7 DPC total execution time (s): 0,131279
CPU 7 DPC count: 8946
____________________________________________________________________________________________________ _____
CPU 8 Interrupt cycle time (s): 5,816208
CPU 8 ISR highest execution time (µs): 0,0
CPU 8 ISR total execution time (s): 0,0
CPU 8 ISR count: 0
CPU 8 DPC highest execution time (µs): 39623,983607
CPU 8 DPC total execution time (s): 0,161020
CPU 8 DPC count: 17049
____________________________________________________________________________________________________ _____
CPU 9 Interrupt cycle time (s): 5,333217
CPU 9 ISR highest execution time (µs): 0,0
CPU 9 ISR total execution time (s): 0,0
CPU 9 ISR count: 0
CPU 9 DPC highest execution time (µs): 42129,929872
CPU 9 DPC total execution time (s): 0,166263
CPU 9 DPC count: 14479
____________________________________________________________________________________________________ _____
CPU 10 Interrupt cycle time (s): 4,982878
CPU 10 ISR highest execution time (µs): 0,0
CPU 10 ISR total execution time (s): 0,0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 791,839709
CPU 10 DPC total execution time (s): 0,174986
CPU 10 DPC count: 18790
____________________________________________________________________________________________________ _____
CPU 11 Interrupt cycle time (s): 4,554766
CPU 11 ISR highest execution time (µs): 0,0
CPU 11 ISR total execution time (s): 0,0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 481,144809
CPU 11 DPC total execution time (s): 0,152343
CPU 11 DPC count: 14742
____________________________________________________________________________________________________ _____

Вкладка Drivers с сортировкой по DPC Count

Пробовал несколько раз переустанавливать драйвера на сетевую карту с оф. сайта Acer, саму винду, пробовал отключать Wi-Fi адаптер, результата это не дало.
Надеюсь не ошибся с разделом, т.к. не уверен, программная ли это проблема или проблема железа всё-таки. Надеюсь на вашу помощь

Отправлено: 11:47, 12-07-2024

Grabber2006

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По гарантии обратиться не пробовали?

Отправлено: 16:32, 12-07-2024 | #2

Для отключения данного рекламного блока вам необходимо зарегистрироваться или войти с учетной записью социальной сети.

Если же вы забыли свой пароль на форуме, то воспользуйтесь данной ссылкой для восстановления пароля.

Petya V4sechkin

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FusionPrime, какие-либо USB устройства подключены?

Отправлено: 19:18, 12-07-2024 | #3

FusionPrime

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Цитата Grabber2006:

По гарантии обратиться не пробовали? »

Гарантия уже прошла.

Цитата Petya V4sechkin:

FusionPrime, какие-либо USB устройства подключены? »

Да, мышка (Bloody J90) и гарнитура (HyperX Cloud Stinger S).

Дефект плавающий, сейчас повторилось, переподключил гарнитуру и помехи пропали. И ещё заметил, что иногда LatencyMon ругается не на ndis.sys или tcpip.sys, а на dxgkrnl.sys

Отправлено: 08:42, 14-07-2024 | #4